Head of Operations

Company Information

Employer: Fari Campus Maldives

Department: Operations

Location: Fari Islands

Job Type: Full Time

Salary & Benefits

Salary Range: MVR 0.00 - 0.00

Total Take-Home Amount: MVR 0

Requirements

Oversee daily operations of Laundry, Food Catering, Security, Landscaping and Housekeeping departments. Implement and enforce standard operating procedures (SOPs) to ensure consistency and efficiency. Maintain productivity and control costs in line with budget targets. Lead and support department heads and their teams. Foster a collaborative work environment and promote professional growth. Set performance objectives and provide regular feedback and coaching. Work closely with the Director of Campus and other stakeholders to develop and execute operational strategies. Identify and implement improvements to processes, cost controls, and service quality. Drive a culture of operational excellence and continuous improvement. Prepare and manage departmental budgets. Monitor spending, analyse variances, and take corrective actions as needed. Implement cost-saving initiatives without compromising service quality. Establish and maintain service quality standards across departments. Conduct regular audits and compliance checks. Address deviations with corrective action plans. Ensure consistently high levels of service and guest satisfaction. Handle feedback and complaints professionally and promptly. Lead initiatives to improve the overall guest experience. Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum 3 years of operational leadership experience in hospitality, campus, or facilities management. Strong leadership skills with the ability to motivate cross-functional teams. Experience developing and enforcing SOPs. Solid financial acumen and experience with budgeting and cost control. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and decision-making skills. Knowledge of health and safety standards and compliance. Proficiency in Microsoft Office Suite and relevant operational tools. Excellent interpersonal, communication, and organizational skills.